You may return your undamaged product and packaging within 7 days of change products. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
● Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of iDiskk products is strictly prohibited.